This editable starter content must be completed with your business details and reviewed before launch.
Order processing
Orders are normally processed within [number] working days. Delivery estimates, available destinations and charges are shown before checkout and confirmed by email.
Delivery information
Provide the carrier, tracking arrangements, delivery restrictions and who bears the risk during transport. Unless another time has been agreed, goods should be delivered without undue delay and within the legally applicable period.
Delays, damage and missing parcels
Contact [support email] promptly with your order number. Keep packaging and photographs for damaged deliveries. Your statutory rights remain unaffected.