Urban Online Shop aims to provide a website that can be used by as many people as reasonably possible, including people who use assistive technologies or alternative ways of navigating the web.
Our accessibility approach
We work to support clear navigation, readable text and contrast, keyboard access, responsive layouts, meaningful headings, labelled form controls and alternative text for important images. We also review key shopping journeys such as product browsing, cart and checkout as the website evolves.
Third-party services
Some parts of the shopping experience rely on third-party services or embedded tools, including payment, translation or other integrations. Their accessibility may be outside our direct control, but we aim to select and configure them responsibly.
Need help using the website?
If you cannot access information, complete a purchase or use a website feature, please contact us through the Contact page. Tell us which page or feature caused difficulty and, if possible, the browser, device or assistive technology you were using.
Ongoing improvement
Accessibility is an ongoing process. We review issues reported by customers and make reasonable improvements where practicable as content, design and third-party services change.