This policy explains how delivery works for orders placed through Urban Online Shop. The delivery methods and charges actually available to you are displayed at checkout based on your order and delivery address.
Order processing
We begin processing an order after payment has been authorised and the order has been accepted. Processing and dispatch times may vary by product, stock availability, weekends and public holidays.
Delivery areas and charges
We currently offer only the delivery options shown during checkout. Delivery charges, free-shipping options or order-value conditions are calculated before you place your order. If no delivery method is offered for an address, please contact us before ordering.
Delivery times
Any delivery estimate is provided in good faith and may vary because of stock, carrier or operational circumstances. Unless another period is agreed, EU consumer rules generally require delivery within 30 days after the contract is concluded.
Delivery address
Please provide a complete and accurate delivery address, postcode and contact details. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.
Risk during delivery
Where we arrange delivery, responsibility for the goods remains with us until they are delivered to you or to a person you identify to receive them, except where you independently arrange a carrier not offered by us.
Damaged, missing or delayed orders
If an order arrives visibly damaged, is incomplete or does not arrive within the expected period, contact us promptly through the Contact page and include your order number. Where relevant, keep the packaging and provide photographs so that we can investigate.
Returns
Delivery issues and returns are handled in accordance with applicable consumer rights and our Returns & Refunds Policy.